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--- it_services:pf [2014/02/25 18:02]
florido
+++ it_services:pf [2023/05/22 12:12]
florido [IT Services for Particle Physics]
@@ Line 1: / Line 1: @@
 ====== IT Services for Particle Physics ======
-[[#Printing|{{https://openclipart.org/image/128px/svg_to_png/34897/warszawinka-printer.png | Printing }}]]
+This page describes IT services for Particle Physics. For the division of Particle and Nuclear physics, documentation is not yet available.
-----
+The reference pages for the former division of Theoretical Particle Physics are available here:
+https://dev.thep.lu.se/computingFAQ/
-===== Printing =====
+| **Accounts** [[it_services:pf#Accounts|{{ user_icon_3.svg.png?120 |Accounts}}]] | **Backup** [[it_services:fi:backuplaptopconf |{{ backup.png?120 |Backup}}]] | **Printing** [[it_services:pf:Printing|{{ 48px-document-print.svg.png?120 |Printing}}]] | **Scanning** [[it_services:pf:scan|{{ scanner.png?120 |Scanning}}]] |
+| **Useful links** [[it_services:pf#useful_links|{{ emblem-important-yellow.svg.png?120 |Useful links}}]]  | **IT Helpdesk** [[it_services:pf#it_helpdesk|{{ help-contents.png?120 |IT Helpdesk}}]] | **Procurements** [[it_services:pf#procurements|{{ emblem-sales.png?120 |Procurements}}]] |
-**Disclaimer**: Printing is only provided for machines connected to the network via network cable. If you try to print wireless you might not succeed. If you need to print a document, I suggest you transfer it to ''teddi.hep.lu.se'' first.
+----
-Printing is mostly provided by the //CUPS// server ''cups.hep.lu.se''.
+====== Accounts ======
-**Servers** and **Workstations** are automatically connected to all the printers served by it.
+===== Particle Physics account =====
-These can be usually seen by issuing
+The Particle Physics account gives access to the following services:
-  lpstat -a
+  - Division ssh gateway
+  - print system at particle physics
-at the command line. Example:
+  - storage access via Samba for windows and MacOS (only upon request)
-<code>pflorido@teddi:~$ lpstat -a
+==== Division ssh gateway ====
-clw1 accepting requests since tor 13 feb 2014 19.06.24
+Gives access to machines inside the division, mostly servers and workstations.
-clw1_trans accepting requests since fre  3 maj 2013 09.55.58
+To get an account on the division gateway contact [[:florido_paganelli|Florido]].
-clw2 accepting requests since tis 25 feb 2014 14.43.41
+Used mainly to access servers within particle physics nowadays
-lw1 accepting requests since tis 25 feb 2014 16.35.50
-lw4 accepting requests since tis 25 feb 2014 08.52.57
-lw4_hpdrivertest accepting requests since mån 18 nov 2013 10.47.04
-Ricoh accepting requests since ons 15 jan 2014 17.26.31
-</code>
-If you have a personal machine or a windows machine you should read further.
+===== Clusters =====
-==== Installation ====
+[[:aurora_cluster|Aurora]]: big computations, in collaboration with [[https://www.lunarc.lu.se|Lunarc]]
-**Linux laptops** and **Apple or Windows machines** would need to install all the printers manually.
+===== LUCAT accounts =====
-:!: In our division the printers are not publicly shown in the network, so don't get fooled! if you see a printer in the printer browser might not be ours. Follow the instructions below to be on the safe side.
+I can help out with Lucat issues. This includes:
+  * Permissions on your LUCAT ID
+  * Temporary eduroam WiFi accounts for conference participants
-=== GNU/Linux ===
+===== Doors =====
-Get to the printer room **B315a** and note the printer names. You will need those later.
+I can help fixing issues with doors access.
-There are four ways of installing the drivers:
-== 1) Safe and Tedious (recommended) ==
+----
-Root privileges: not needed
-use your printer system configurator to add the printer. It may vary depending on distributions.
-When asked for the printer, choose to add a **network printer** and type in the URL:
+===== IT Helpdesk =====
+I take care of helping the staff with their computing.
+  * Technical issues and office devices (screens, keyboards etc)
+  * What hardware to buy and ordering hardware
+  * Software maintenance and helpdesk
+  * Office hours: every day 11:00 - 12:00
+  * Available via email anytime. Contact me to book a time outside the above.
-  ipp://cups.hep.lu.se:631/printers/<printername>
-e.g.
-  ipp://cups.hep.lu.se:631/printers/lw1
+----
-Repeat the above for each printer you want to add.
-This should not require drivers, as they are provided by the CUPS server. Some newer versions of CUPS seem to have problem accepting this fact :-D.
+===== Procurements =====
+I can help out sorting out some of the details of public procurements. Sweden and LU have somewhat strict rules, you can't just buy from anyone.
-Once installed, test with ''lpstat -a'', you should see the list of configured printers.
-== 2) Quick and Advanced (recommended for experts) ==
-Root privileges: needed
-The printers can be added directly to the current cups configuration using a configuration file.
-:!: **Be careful**: backup ''/etc/cups/printers.conf'' before you proceed!
-Follow these steps:
-  - become root and shut down cups (may vary depending on distribution): <code>sudo service cups stop</code>
-  - download this file (sorry I didn't have the time to craft this yet... stay tuned)
-  - merge or add the contents of the file at the end of your ''/etc/cups/printers.conf'' file and save.
-  - restart cups <code>sudo service cups start</code>
-  - test with ''lpstat -a'', you should see the list of configured printers.
-== 3) Hackish and Fastest ==
-Root privileges: needed
-:!: This solution might prevent you to use printers outside the Particle Physics division. Use it only if you know where to put your hands.
-Follow these steps:
-  - become root and shut down cups (may vary depending on distribution): <code>sudo service cups stop</code>
-  - add this line to ''/etc/cups/client.conf'' (create it if it doesn't exist): <code>ServerName cups.hep.lu.se</code>
-  - test with ''lpstat -a'', you should see the list of all configured printers.
-If you use this, remember to comment out the ''ServerName'' line in ''client.conf'' and restart ''cups'' if you travel to a  location outside the premises of our division.
-== 4) Evil and Time-consuming ==
-Root privileges: might be needed if you need to install new drivers
-:?: Why is this evil? because this bypasses the print server. That means that is more likely to jam the print queue in the printer itself (will need a restart) and jam the printer itself if the driver is misconfigured (hopefully a restart will be enough LOL). Use at your own risk.
-Install the printer drivers yourself, and then install the printer by getting its network address.
-This may vary depending on the printer vendor, and Linux may or may not have the drivers.
-In short, all you need to do is to provide the hostname of the printer. In most cases it will work if you use
-  socket://<printer FQDN>:9100
-e.g.
-  socket://clw1.hep.lu.se:9100
+----
+===== Useful links =====
-=== Windows ===
-I will write them when I have time. For the moment being, the only thing I can suggest is:
-  - Go to Printers and Faxes and add a new printer
-  - When asked for a new printer, select network printer (TCP/IP)
-  - Add the printer this way: <code>http://cups.hep-lu.se:631/printers/printername</code> e.g. <code>http://cups.hep.lu.se:631/printers/lw1</code>
-  - You will be asked for drivers:
-    - If you have an account on teddi, you might access the drivers folder by entering ''\\PONGO\shared\windows\drivers'' in explorer file manager windows. You might be asked for access credentials.
-    - If you don't have an account on teddi, try on Windows Update. If you're lucky windows will find them for you.
-    - If Windows update didn't help, come and ask me, I have the drivers.
-    - If I am not at the division, get the drivers from the vendor.
-  - When the drivers have been installed, you should be able to use the printer.
-=== MacOS X ===
-No idea. OSX uses the same CUPS system as linux ,so I guess it's easy. If anybody wants to write this, contact me.
-==== Printers Status ====
-You can check the printers status by connecting to the print server using your browser, at the link cups.hep.lu.se:631. It is only visible within the division.
+  * [[http://www.hep.lu.se/staff/paganelli/fileshare/2017doktoranddagen/ITservices_path.sozi.html | Summary infographic of IT services at Particle Physics, written for Doktoranddagen 2017 ]]
+  * [[http://www.hep.lu.se/courses/MNXB01/|MNXB01 Programming course for scientists ]]
+  * [[http://www.hep.lu.se/courses/MNXB01/2015/MNXB01-tutorial-1b.pdf|Introduction to Linux Command Line]] by [[http://www.hep.lu.se/staff/konya/|Balázs Kónya]]
 ----
-Happy printing!
+// Images courtesy of www.openclipart.org //

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