Differences

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--- it_services [2022/05/09 12:33]
florido
+++ it_services [2022/08/15 12:12]
florido [LDC services, for everyone at LU]
@@ Line 4: / Line 4: @@
 ===== LDC services, for everyone at LU ======
-Main IT services are provided by LDC (Lunds DataCentral). An overview of the services can now be found at https://it.lu.se (requires LUCAT login)
+Main IT services are provided by LDC (Lunds DataCentral). These services can be accessed using a LUCAT account.
+An overview of the services can now be found at https://it.lu.se (requires LUCAT login)
 Unfortunately the LU/LDC knowledge base platform (ServiceNow) is, in my personal opinion, unable to provide a nice, unique centralized way of accessing information.
@@ Line 13: / Line 15: @@
     * Swedish: https://luservicedesk.service-now.com/support?id=search_swe&spa=1&t=kb_se&q=e-post
     * English: https://luservicedesk.service-now.com/support_en?id=search_en&spa=1&t=kb_en&q=e-mail
+      * **NOTE:** Do not confuse your //LUCAT ID// and your //LU Email Address//:
+        * //LucatID@lu.se// <= this is your full //LUCAT ID//
+        * //Your.name@hep.lu.se// <= this is your //email address//
+        * That is, you **can't send an email to LucatID@lu.se** .
   * wireless network (eduroam)
     * https://luservicedesk.service-now.com/support/?id=search_swe&t=&q=eduroam&search=

pfwiki