Here's a quick overview of IT services at Lund University.

Main IT services are provided by LDC (Lunds DataCentral). These services can be accessed using a LUCAT account.

An overview of the services can now be found at https://it.lu.se (requires LUCAT login)

Unfortunately the LU/LDC knowledge base platform (ServiceNow) is, in my personal opinion, unable to provide a nice, unique centralized way of accessing information. Below I try to summarize useful links, but they keep changing all the time. I apologize if they are incorrect.

I try to summarize some links:

• Mail system (Exchange)
  • Swedish: https://luservicedesk.service-now.com/support?id=search_swe&spa=1&t=kb_se&q=e-post
  • English: https://luservicedesk.service-now.com/support_en?id=search_en&spa=1&t=kb_en&q=e-mail
    • NOTE: Do not confuse your LUCAT ID and your LU Email Address:
      • LucatID@lu.se ⇐ this is your full LUCAT ID
      • Your.name@hep.lu.se ⇐ this is your email address
      • That is, you can't send an email to LucatID@lu.se .

• wireless network (eduroam)
  • https://luservicedesk.service-now.com/support/?id=search_swe&t=&q=eduroam&search=
• LUCAT identity access
  • Edit your details:
    • https://lucat.lu.se/
  • Change/reset your LUCAT password:
    • https://passport.lu.se
      • If the above doesn't work contact Florido.
• VPN
  • https://luservicedesk.service-now.com/support/?id=search_swe&spa=1&t=kb_se&q=vpn
  • How to Connect to LU VPN with Linux
• Software
  • https://program.ldc.lu.se/
• IT Procurement agreements
  • https://lupin.adm.lu.se/
• user certificates
  • https://www.ldc.lu.se/tjanster/it-sakerhet/certifikat
• administrative systems
  • https://www.medarbetarwebben.lu.se/administrativa-system
• networking infrastructure
  • ask Florido

For updated information on these, refer to LDC pages: https://www.ldc.lu.se/

For user oriented documentation: https://support.lu.se/

Some IT services are maintained by the Department of Physics. These are:

• Cloud backup OwnCloud
  • Similar to dropbox. Contact Florido for an account and details. If you have a laptop from the division, an account will be created for you. If you don't know what this is, please contact me ASAP.
• Indico server
  • https://indico.lucas.lu.se/

IT Services for Particle Physics

IT Services for Mathematical Physics

Various information on other IT Services